Welcome to Company Flowers! By using our website and placing orders through our online store, you agree to these Terms of Service. Please read these terms carefully. If you do not agree with any part of these terms, we ask that you refrain from using our services.

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1. Orders and Pricing

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• Order Processing: Orders can be placed online or by contacting us directly. Orders are processed upon confirmation of payment, and you'll receive an order confirmation email with your order details. Please review your order for any errors and inform us promptly.

• Pricing: All prices are listed in [USD], inclusive of applicable sales tax, unless specified otherwise. Prices are subject to change at our discretion.

• Availability: Seasonal flowers and arrangements may vary based on availability. If an item is unavailable, we will substitute it with flowers of equal or greater value, unless requested otherwise.

 

2. Delivery

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• Local Delivery: We offer same-day delivery within our local delivery area on orders placed before the cutoff time. We recommend ordering at least one week in advance for peak holiday times such as Thanksgiving and Christmas.

• Wire Transfer for Out-of-Area Deliveries: Orders outside our local delivery area will be fulfilled through a trusted network of florists. Additional fees may apply for out-of-area deliveries.

• Delivery Times: While we strive to meet specific delivery times, please note that our delivery schedule may vary. During busy seasons, we may restrict or adjust delivery hours to ensure timely service.

 

3. Cancellations and Changes

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• Order Cancellations: Orders canceled at least 24 hours before the scheduled delivery date are eligible for a full refund. Cancellations made within 24 hours of the delivery date may incur a cancellation fee.

• Order Modifications: To modify your order, please contact us as soon as possible. We will do our best to accommodate changes but cannot guarantee modifications for orders that are already prepared or en route.

 

4. Returns and Refunds

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• Returns: Due to the perishable nature of our products, we do not accept returns on fresh flowers and floral arrangements. However, we are committed to your satisfaction and encourage you to contact us within 24 hours if you encounter any issues.

• Refunds: If there is an issue with your order, please reach out to our team within 24 hours of delivery. Refunds may be provided at our discretion for issues related to product quality, delivery, or service errors.

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5. Product Substitution Policy

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• Substitutions: To maintain the quality and integrity of your order, we reserve the right to make floral substitutions in arrangements due to seasonal or supply availability. Substitutions will be of equal or greater value.

 

6. Privacy and Data Use

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• Personal Information: Any personal information you provide, including contact details and order information, will be used solely to fulfill your order and improve our services. We do not share or sell your information to third parties.

• Data Security: We are committed to protecting your information. Our website uses secure protocols to process payments and protect your personal information.

 

7. Limitation of Liability

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• Company Flowers is not liable for any indirect, incidental, or consequential damages arising from your use of our services. Our liability is limited to the amount paid for the specific order giving rise to the claim.

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8. Changes to Terms of Service

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• We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will be effective upon posting to our website. Continued use of our website after changes are posted constitutes your acceptance of the revised terms.

For further questions, please contact us at [insert contact details].

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